Playtime Healing

Playtime Healing
Last updated: 24th August 2025

Your privacy is important to me. This Privacy Policy outlines how Playtime Healing collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

Who We Are

Playtime Healing is a mindfulness-based business offering mindfulness education, creative play support and wellbeing services to children and their families through in-person sessions, group programmes, and online courses.

Data Controller:
Playtime Healing
REGUS, West Cork Business & Technology Park
Clonakilty, Ireland

Business Owner: Kerrie Hunt
Email: hello@playtimehealing.ie
WhatsApp: +353 83 470 5606
Website: www.playtimehealing.ie

What Information We Collect

We collect personal data that helps us deliver safe, personalised, and effective services. This may include:

Personal Information You Provide

From Parents/Guardians:

• Full name
• Email address
• Phone number
• Home address
• Payment details (securely processed via Stripe)
• Consent and agreement forms

About Children (with informed, written parental consent):

• First name
• Age and date of birth
• Relevant medical, developmental or educational needs
• Interests and other relevant information
• Observations from sessions (e.g. play preferences, emotional regulation, progress notes)

Online Course Participants:

• Account information (username, password, profile details)
• Course progress and completion data
• Community interactions and posts within MemberVault and Slack
• Communication records and support requests

Website Data:

• IP address and browser type (via Google Analytics)
• Contact form submissions
• Newsletter opt-ins and email engagement data

Communication Records:

• Emails, messages, and other communications with us
• Session notes and progress observations
• Appointment and scheduling information via Calendly/Bookwhen

Why We Collect This Information

We collect and use your personal information for the following purposes:

• Service Delivery: To provide 1:1 sessions, group programmes, and online courses tailored to individual needs
• Communication: To communicate effectively about appointments, course updates, and service information
• Progress Monitoring: To track development and support planning for ongoing services
• Payment Processing: To process payments securely and manage billing
• Legal Compliance: To comply with safeguarding, financial, tax, and legal obligations
• Safety and Safeguarding: To ensure the safety and wellbeing of all participants, particularly children
• Website Functionality: To improve website user experience and functionality via Google Analytics
• Marketing Communications: To send information about services and updates (only with your explicit consent)

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: For marketing emails, child participation, storing detailed session notes, and community participation
• Contract: To deliver services as agreed and fulfil our contractual obligations
• Legal Obligation: For safeguarding, financial, tax purposes, and compliance with Irish regulations
• Legitimate Interest: For internal administration, improving service quality, and ensuring participant safety

Third-Party Platforms and Data Sharing

Platforms We Use

Our services utilise various third-party platforms to deliver and support our services:

Course delivery and user accounts

• Online learning platforms for course content and community interactions
• Data processed in accordance with GDPR

Communication platforms

• Community platforms for course participant discussions and support
• Video calling platforms for online sessions
• Email marketing platforms for communications and updates

Business operations

• Secure cloud storage (Google Workspace) for client records and business data
• Payment processing (Stripe) – we do not store payment card information
• Scheduling platforms for appointment booking

Website functionality

• Website analytics (Google Analytics) to understand site usage and improve user experience

All third-party providers are selected for GDPR compliance and appropriate data protection standards.

Data Sharing Principles

We do not sell, trade, or rent your personal information to third parties. We only share data:

• With service providers who help us deliver our services (all are GDPR-compliant)
• When required by law or to protect safety
• With your explicit consent
• In anonymised form for analytics purposes

Safeguarding and Legal Requirements

Your personal information will never be sold, rented, or shared without your consent, except in the following circumstances:

• Safeguarding Concerns: If there is a safeguarding concern or legal requirement to report information to Tusla (Child and Family Agency) or other relevant authorities
• Legal Obligations: If required by law, e.g. for tax purposes or insurance claims
• Service Providers: With trusted, GDPR-compliant service providers who assist in delivering our services

International Data Transfers

Some of our third-party providers may process data outside the European Economic Area. We ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.

How Your Information Is Stored

All data is stored securely in digital formats (password-protected systems such as Google Workspace, encrypted folders, and secure scheduling platforms). Printed materials (if used) are stored in locked storage and destroyed when no longer needed.

Data Retention

We retain data only as long as necessary for the purposes outlined in this policy, including:

• Client records: As required for insurance and safeguarding compliance
• Course and programme data: Until no longer needed for service delivery
• Marketing data: Until you unsubscribe or withdraw consent
• Website and analytics data: In accordance with platform retention settings

Children’s Data Protection

Playtime Healing takes extra care when handling data relating to children. Data about children is only collected with informed, written consent from a parent or legal guardian and is never used for marketing. All data is handled in accordance with child safeguarding obligations and best practice.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Access and Portability

• Request a copy of personal data we hold about you
• Receive your data in a portable format

Correction and Completion

• Correct inaccurate personal data
• Complete incomplete personal data

Deletion

• Request deletion of your personal data (subject to legal retention requirements for safeguarding and insurance)
• We will inform third-party platforms where technically possible

Processing Restrictions

• Restrict how we process your data in certain circumstances
• Object to processing based on legitimate interests

Consent Management

• Withdraw consent for marketing communications at any time
• Withdraw consent for community participation or detailed session notes
• Object to or restrict certain types of data processing

Complaint Rights

• Lodge a complaint with the Irish Data Protection Commission (DPC) if you’re concerned about our data handling

To exercise any of these rights, please contact: hello@playtimehealing.ie

Data Protection Commission: www.dataprotection.ie

Cookies and Website Analytics

Current Cookie Usage

Our website uses cookies to improve user experience and track usage via Google Analytics. We use:

• Essential cookies: Necessary for basic website functionality
• Analytics cookies: Google Analytics to understand website usage and improve user experience
• Functional cookies: To remember your preferences and improve your experience

Cookie Management

You can control cookie preferences through your browser settings:

• Most browsers allow you to view, manage, and delete cookies
• You can set your browser to refuse all cookies or alert you when cookies are being sent
• Disabling essential cookies may affect website functionality
• For guidance on managing cookies, consult your browser’s help documentation

We recommend keeping your browser updated and reviewing your privacy settings regularly.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. This helps us understand which pages are most popular and how visitors move around the site. The information collected includes:

• Pages visited and time spent on each page
• How you arrived at our website
• Basic demographic information (anonymised)
• Device and browser information

Marketing Communications

We may send you information about our services and updates with your consent. You can unsubscribe at any time using the link in our emails or by contacting us directly at hello@playtimehealing.ie.

We will continue to send essential service-related communications (appointment confirmations, course updates, important safety information) as necessary for service delivery.

Changes to This Privacy Policy

This policy may be updated to reflect changes in legal requirements or service offerings. You will be notified of any significant updates via email or website notice. The “last updated” date at the top indicates when changes were last made.

Contact Us

If you have any questions about how your data is used, or would like to exercise your rights, please contact:

Kerrie Hunt – Playtime Healing
Email: hello@playtimehealing.ie
WhatsApp: +353 83 470 5606
Website: www.playtimehealing.ie

Third-Party Platform Privacy Policies

For complete information about data handling, you can review the privacy policies of our key service providers:

• Google services: https://policies.google.com/privacy
• Stripe: https://stripe.com/privacy

Other platforms we use maintain their own privacy policies, which you can access through their respective websites.

By using our services, you acknowledge that you have read and understood this Privacy Policy.